GlobalProtect is failing HIP Certificate Checks with Error "socket error 97 (Address family not supported by protocol)"
3204
Created On 07/26/23 15:48 PM - Last Modified 03/11/25 23:03 PM
Symptom
HIP certificate check was failing for GlobalProtect users and following error message was seen in PanGPS.log:
Debug( 599): Failed to connect to ocsp.sectigo.com on 80 with return value -1 and socket error 97(Address family not supported by protocol)
Info (1421): pan_ocsp_parse_response() failedEnvironment
- Palo Alto Firewalls
- Supported PAN-OS versions
- GlobalProtect App
- HIP Object with Certificate check
- Certificate profile with OCSP check enabled
Cause
- OCSP Responder not reachable from the Client.
- DNS resolution failure.
Resolution
Ensure the OCSP responder reachable for clients.
Additional Information
- HIP objects using certificate check category, the associated certificate profile with OCSP check enabled would show OCSP errors in PanGPS.log,
- When certificate profile with OCSP check enabled is used for client certificate authentication, OCSP check failures would be seen on firewall’s sslmgr.log, not on GP client side logs.