Prisma Cloud: ServiceNow Integration retry mechanism explanation

1. What are the retry counts for the ServiceNow Alerts Notification and how frequently we sent them?
2. Can we track the time stamp and payload for every retry attempt?

• Prisma Cloud
• ServiceNow (SNOW)

1. When exception occurs, we send notifications to Retry Topic(Queue), where we make retry attempts in interval with back-off mechanism, e.g. 10 , 20 , 30 , 120 and 240 mins to send notification.
2. Yes, please contact Prisma Cloud TAC team, and we will help you to work with our Engineering team to get that information.

Prisma Cloud Enterprise.