Commit warning on Panorama "CloudConnector has encountered a failure Server returned: 401"
3393
Created On 07/18/23 18:52 PM - Last Modified 07/28/25 18:15 PM
Symptom
- panorama local commit shows the warning message
CloudConnector has encountered a failure [Server returned: 401 {"statusCode":401,"error":"Unauthorized","message":"Unauthorized client.}]
Environment
- Panorama
- Cloud NGFW for AWS
- Cloud NGFW for Azure
- Cloud Connector Plugin
Cause
- Cloud connector is installed on the panorama but not linked with the tenant,
- The cloud connector plugin tries to connect backend services during the commit process.
- If it fails to validate cloud NGFW integration, the commit job will show this warning message
- Additionally, If the cloud connector plugin is installed but not linked with the CloudNGFW tenant, the commit job will show similar warnings
Resolution
Link the Cloud NGFW to Management Refer steps documented at Link the Cloud NGFW to Palo Alto Networks Management
Additional Information
Related useful links:
Getting Started With Cloud NGFW For AWS
Cloud NGFW AWS Panorama Integration