HA1 backup link is showing down due to Error: HA1 backup ip doesn't match what peer is sending.

HA1 backup link is showing down due to Error: HA1 backup ip doesn't match what peer is sending.

2901
Created On 05/19/23 18:48 PM - Last Modified 09/25/23 13:25 PM


Symptom


  • HA1 backup showing down
  • ha_agent.log (less mp-log ha_agent.log) error on both Active and Passive Firewall
Error: ha_peer_recv_tlv(src/ha_peer.c:4443): Group 37 (HA1-MAIN): HA1 backup ip (10.2.5.82) doesn't match what peer is sending on HA1
Error: ha_peer_recv_tlv(src/ha_peer.c:4443): Group 37 (HA1-MAIN): HA1 backup ip (10.2.5.81) doesn't match what peer is sending on HA1
  • The HA1 backup link is configured on management port and does not have the option to assign an IP.


Environment


  • Palo Alto FWs configured with Active Passive HA.
  • Control Link (HA1 Backup) using management port.
  • PAN-OS 10.2.4


Cause


  1. The 'Backup peer HA1 IP address' under Device>High-availability>General>Setup does not match the Control Link (H1 Backup) IP address, which is set to be on management port and should be the management IP address of peer.
Active peer
  1. Active peer is using management port as the Control Link (HA1 Backup), therefore should have the management IP of peer(10.2.5.82) configured as 'Backup peer HA1 IP address' under Device>High-availability>General>Setup. Instead of the management IP of the peer, the IP 192.168.8.1 is configured as 'Backup peer HA1 IP address'. This is a misconfiguration.
Passive peer
  1. Passive peer is using management port as the Control Link (HA1 Backup), therefore should have the management IP of peer(10.2.5.81) configured as 'Backup peer HA1 IP address' under Device>High-availability>General>Setup. Instead of the management IP of the peer, the IP 192.168.8.1 is configured as 'Backup peer HA1 IP address'. This is a misconfiguration.
 


Resolution


Please Configure the 'HA1 backup IP address' to match the management IP address of the peer. This needs to be fixed on both primary and secondary Firewalls.

Additional Information


Configure Active/Passive HA
 



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