The Controller port missing ARP entry for the gateway after upgrading to 5.6.11
217
Created On 04/06/23 09:04 AM - Last Modified 03/31/26 03:20 AM
Symptom
- After upgrading the IONs to the 5.6.11 code, the controller port becomes inaccessible externally.
# ping controller 8.8.8.8
PING 8.8.8.8 (8.8.8.8) from 10.60.66.21: 56 data bytes
--- 8.8.8.8 ping statistics ---
5 packets transmitted, 0 packets received, 100% packet loss
exit status 1
- The controller port is missing the ARP for its gateway.
# inspect system arp interface=controller
Address HWtype HWaddress Flags Mask Iface
10.60.66.1 (incomplete) eth4Environment
- Prisma SD-WAN.
Cause
- Software Issue.
Resolution
- The issue has been addressed under CGSDW-12977 and fixed in 6.2.2, 5.6.13 & 6.1.3.
- Upgrade to the above versions or higher will resolve the issue.