CN Series - NGFW pod stuck at Not Ready state

CN Series - NGFW pod stuck at Not Ready state

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Created On 03/29/23 04:34 AM - Last Modified 03/30/23 00:24 AM


Symptom


The CN-Series NGFW pod never becomes ready or connect to the MGMT pods after the deployment.
image.png
Checking the status of the daemons using masterd on the NGFW pod bash shell shows no running daemons.image.png


Environment


 Product CN-Series
 PAN-OS Version Any
 Platform Any


Cause


The unsupported (as of the time of writing this article) Operating System for CN-Series (in this case, Ubuntu 20.04) on the node is causing this issue.
image.png
 


Resolution


Use one of the Operating Systems supported by CN-Series on the nodes.
Refer to the latest CN-Series Supported Environments document here for the list of supported Operating Systems.


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