Connectivity to Prisma Access is Temporarily unavailable

• Commit and validation failing on the Panorama.
• Panorama > Cloud Services > Status page is unavailable.
• Unable to retrieve Prisma Access status.
• Error seen on the status page is "Connectivity to Prisma Access is Temporarily unavailable".
• Following errors are seen in the cloud services log when debug is enabled.
  • request plugins debug level high plugin-name cloud_services
  • tail follow yes plugins-log plugin_cloud_services.log

023-03-20 00:46:25.244 -0500 DEBUG: [query] http_code 500, response: {"result": "error", "message": "Epoch time is invalid, please make sure NTP is configured", "epoch": 1679291246}

• Turn off the log-level after capturing the logs by executing the following command 
  • ​​​​​​​request plugins debug level off plugin-name cloud_services

• Panorama managed Prisma Access
• Cloud services plugin.

• System clock is behind the actual time OR
• There is a loss of connectivity to NTP Server.

1. Ensure the system clock is correct.
2. Ensure that the NTP server is connected and reachable from Panorama.

1. GUI: Panorama  > Setup > Services
2. Select the NTP tab.
3. In the NTP Server Address field, enter the IP address or hostname of a NTP server.