Error: This email is already registered with an account

Error: This email is already registered with an account

12068
Created On 03/08/23 13:53 PM - Last Modified 06/14/23 14:32 PM


Symptom


When the Super User is trying to create a new user, they are getting an error: "This email is already registered with an account."

Environment


CSP

Cause


The email address of the user is already registered on our support portal. The support portal membership has already been created. 

Resolution


The Super User should add the new user to their support account instead of trying to create the membership from scratch.
 
  1. The Super User should go to Members >> Manage Users >> Add User to Account
Add User to Account_1.png
  1. Then they should fill out the email address and assign the requested roles to the user
Add User to Account_2_mini.png
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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000kHG9CAM&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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