Prisma Cloud: Trusted IP Address range in Prisma Cloud is still generating anomaly alerts

Prisma Cloud: Trusted IP Address range in Prisma Cloud is still generating anomaly alerts

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Created On 02/23/23 17:04 PM - Last Modified 03/19/26 17:24 PM


Symptom


Trusted IP address range in Prisma Cloud still generating alerts for "user performed activities from a location not observed in the past".

  1. Trusted IPs
  2. Anomaly Alert

Environment


  • Prisma Cloud
  • Anomaly 

Cause


Trusted IPs are added in the wrong area of the Console to suppress Anomaly Alerts. 
 
GUI Path: Settings > Trusted IP Addresses > Trusted Alert IP Addresses
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Resolution


To suppress Anomaly Alerts please add the Trusted IPs to the Anomaly Settings. 
 
GUI Path: Settings > Anomalies > Anomaly Trusted List
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Additional Information


Anomaly Trusted list documentation can be found here. 
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