PAN-DB connectivity failed due to the error Failed to send req type[3], curl error

PAN-DB connectivity failed due to the error Failed to send req type[3], curl error

7386
Created On 01/30/23 20:10 PM - Last Modified 09/29/23 20:29 PM


Symptom


PAN-DB connectivity disconnects unexpectedly due to the following error 
 
2022-07-12 15:51:57.698 +0000 Error:  pan_mlav_get_metadata(pan_mlav_cloud.c:1669): Failed to send metadata query
2022-07-12 15:51:57.698 +0000 Error:  pan_mlav_check_model(pan_mlav_cloud.c:1907): Failed to get metadata from cloud
2022-07-12 15:51:57.698 +0000 Error:  pan_mlav_req_handler(pan_mlav_cloud.c:2029): meta download s_connection_tries [10]
2022-07-12 15:51:57.698 +0000 Error:  pan_mlav_req_handler(pan_mlav_cloud.c:2047): s_connection_tries [10], query[good], upload[good], meta[bad]
2022-07-12 15:51:57.698 +0000 MLAV cloud error, will try in 15 minutes
2022-07-12 15:53:40.900 +0000 Warning:  pan_cloud_send_classify_rqst_msg(pan_cloud_agent_connect.c:2892): Failed to send message to the cloud (ERROR: (1) Couldn't resolve host name), an election process will start immediately.
2022-07-12 15:53:41.900 +0000 path : https://s0000.urlcloud.paloaltonetworks.com/urlcloud_list, path
2022-07-12 15:53:41.908 +0000 pandb use thermite client cert
2022-07-12 15:53:41.912 +0000 =======================================
2022-07-12 15:53:41.912 +0000 Cloud 
2022-07-12 15:53:41.912 +0000 URL https://s0000.urlcloud.paloaltonetworks.com/urlcloud_list IP 
2022-07-12 15:53:41.912 +0000 Source IP 10.53.234.100
2022-07-12 15:53:41.912 +0000 name lookup time 0.000000 second
2022-07-12 15:53:41.912 +0000 connect time 0.000000 second
2022-07-12 15:53:41.912 +0000 ssl connect time 0.000000 second
2022-07-12 15:53:41.912 +0000 total time 0.000054 second
2022-07-12 15:53:41.912 +0000 server certificate chain: 0 certinfo(s)
2022-07-12 15:53:41.912 +0000 curl error: Could not resolve host: s0000.urlcloud.paloaltonetworks.com
2022-07-12 15:53:41.912 +0000 =======================================
2022-07-12 15:53:41.912 +0000 Perform download from cloud with result Couldn't resolve host name.
2022-07-12 15:53:41.912 +0000 Error:  pan_cloud_agent_download_cloud_list(pan_cloud_agent_connect.c:1454): PAN-DB cloud list loading failed (ERROR:Couldn't resolve host name).


 


Environment


PAN-OS 10.1.x or later 

Cause


The issue might be a cause of PAN-193818 or due to an issue in commit 

Resolution


Per PAN-197737, the issue is fixed in PAN-OS version(s) 10.1.9, 10.2.4 and 11.0.0 

or 

Workaround : Restart the device server 

> debug software restart process devsrvr 


Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000kGfhCAE&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail