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configd.log error - "useradd: invalid user name 'xxx'" and "Authentication profile not found for the user"

configd.log error - "useradd: invalid user name 'xxx'" and "Authentication profile not found for the user"

6332
Created On 01/20/23 01:37 AM - Last Modified 05/01/24 18:59 PM


Symptom


  • PAN-OS upgraded from 10.1.x to 10.2.x
  • Local admin users with only "numbers" in the username can no longer login to the GUI
  • System logs (show log system) display failed authentication messages
failed authentication for user \'12345678\'. Reason: Authentication profile not found for the user. From: x.x.x.x.'
  • When trying to re-add the user, configd logs (less mp-log configd.log) report "invalid user name" message
useradd: invalid user name '12345678'
usermod: user '12345678' does not exist
Error:  pan_cfg_user_create(pan_cfg_users.c:1191): User account for user 12345678 was not created


Environment


  • Palo Alto Firewalls and Panorama
  • PAN-OS 10.2.x and above
  • Administrator usernames


Cause


Username must meet the newer security requirements documented at Username and Password Requirements.

Resolution


  1. Change the local admin usernames with only numbers to usernames that contains letters or letters and numbers.
  2. Commit the new configuration.


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000kGOlCAM&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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