System logs incorrectly report that connection to updates server completed successful while it wasn't

374

Created On 01/10/23 02:29 AM - Last Modified 11/12/25 23:40 PM

System Log

10.1

PAN-OS

Symptom

In system log we observed that “connection to update server: updates.paloaltonetworks.com completed successfully” on a firewall with no update server settings and no internet connection.
The issue observed is demonstrated below

-Without any configuration firewall is triggering a update server connection every often and below article describes that it is to check critical content messages.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPnLCAW

-Checked in the “get_content_issue_msg.log” that it is failing as expected.

mp        get_content_issue_msg.log          2022-07-19 11:35:36   /usr/local/bin/panupdater.sh -supdates.paloaltonetworks.com -tget_content_issue_msg -G0 -A1 -y/tmp/pan/get_content_issue_msg.wgetrc -f/tmp/get_content_issue_msg.aDcJ3H8a.xml
mp        get_content_issue_msg.log          2022-07-19 11:35:36   failed to query Update Server for content issue related message !!!
mp        get_content_issue_msg.log          2022-07-19 11:50:05   Tue Jul 19 11:50:05 EDT 2022
mp        get_content_issue_msg.log          2022-07-19 11:50:05   can not get from sysd --> msgVer=0
mp        get_content_issue_msg.log          2022-07-19 11:50:05   /root/.wgetrc is empty
mp        get_content_issue_msg.log          2022-07-19 11:50:05   /usr/local/bin/panupdater.sh -supdates.paloaltonetworks.com -tget_content_issue_msg -G0 -A1 -y/tmp/pan/get_content_issue_msg.wgetrc -f/tmp/get_content_issue_msg.QPTcdJK7.xml
mp        get_content_issue_msg.log          2022-07-19 11:50:05   failed to query Update Server for content issue related message !!!
mp        get_content_issue_msg.log          2022-07-19 12:05:13   Tue Jul 19 12:05:13 EDT 2022
mp        get_content_issue_msg.log          2022-07-19 12:05:13   can not get from sysd --> msgVer=0
mp        get_content_issue_msg.log          2022-07-19 12:05:13   /root/.wgetrc is empty
mp        get_content_issue_msg.log          2022-07-19 12:05:13   /usr/local/bin/panupdater.sh -supdates.paloaltonetworks.com -

-In system logs, it shows a message that connection is successful.

2022/07/19 11:35:38 info     general        general 0  Connection to Update server: updates.paloaltonetworks.com completed successfully, initiated by 10.121.239.211
2022/07/19 11:50:07 info     general        general 0  Connection to Update server: updates.paloaltonetworks.com completed successfully, initiated by 10.121.239.211
2022/07/19 12:05:15 info     general        general 0  Connection to Update server: updates.paloaltonetworks.com completed successfully, initiated by 10.121.239.211
2022/07/19 12:20:56 info     general        general 0  Connection to Update server: updates.paloaltonetworks.com completed successfully, initiated by 10.121.239.211

Environment

```
Affected PA Model: PA-850
```
```
Affected PAN-OS:- 10.1.5-h1
```

Cause

After curl command execution few other lines were present which modifies the error code.

Resolution

```
Fix Version - 10.1.9
```

Additional Information