URL 升级到 10.0.10 后云未连接或无法选择云
3709
Created On 01/03/23 07:09 AM - Last Modified 07/29/25 01:48 AM
Symptom
- 系统日志显示以下错误（显示日志系统)
2022-05-11 10:02:58 medium url-fil cloud-e 0 CLOUD ELECTION: cannot elect a cloud
2022-05-11 10:02:58 high url-fil url-clo 0 CURL ERROR: Could not resolve host: serverlist.urlcloud.paloaltonetworks.com
Devsrvr 日志显示以下错误 (l ess mp-log devsrvr.log )
2022-05-11 10:04:00.477 -0400 URL https://serverlist3.urlcloud.paloaltonetworks.com/hello2 IP 2022-05-11 10:04:00.477 -0400 Source IP 10.64.120.7 2022-05-11 10:04:00.477 -0400 name lookup time 0.000000 second 2022-05-11 10:04:00.477 -0400 connect time 0.000000 second 2022-05-11 10:04:00.477 -0400 2022-05-11 10:04:00.477 -0400 ssl connect time 0.000000 second 2022-05-11 10:04:00.477 -0400 total time 0.000128 second Warning: pan_cloud_agent_collect_cloud_info_cb(pan_cloud_agent_connect.c:1814): cloud elect connection close抓包：
Environment
- PAN-OS - 10.0.10
- 平台 - PA-5250
Cause
- 失去与 xxxx.urlcloud.paloaltonetworks.com 的连接 CURL ERROR
- devsrvr 无法解析URL云
- “URL更新”不支持IPv6
Resolution
- 该问题已在缺陷下修复PAN-193818.
- 固定版本为 10.2.3、10.0.12 和 10.1.9
- 升级到固定版本将解决问题。