CLD_5001: Failed to associate the device with Cortex Data Lake

• Trying to Onboard Firewall to a cortex data lake instance.
• The Firewall being onboarded belongs to a different Customer support Portal.
• Customer has multiple CSP accounts and multiple Cortex Data Lake Instances.
• The onboarding of firewall to Cortex Data Lake fails.

• Palo Alto Hardware firewalls
• Supported PAN-OS
• Cortex Data Lake (CDL) 
• Customer Support Portal (CSP)

This is caused because on the CDL backend there is a mapping created by Cortex data lake for the firewall serial number.

1. Contact Support to remove the old mapping on the CDL.
2. Support team will internally work with the backend team to remove the mapping.
3. Once done, the Firewall can be onboarded to the new CDL Tenant. 

• One can move firewalls between CDL tenants in the same CSP account.
• In case when CDL tenants are part of different Customer Support Portal accounts (CSP), One will not see the firewall in the list of firewalls that can be moved.