How to Activate NGFW Credit Pool
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Created On 12/20/22 19:54 PM - Last Modified 01/05/26 22:23 PM
Objective
How can Credit Pools be activated in Support Portal?
Procedure
Pre-requisite: Please ensure that you have the Credit Admin role in the Customer Support Portal.
Reference Link with instructions.
Activate Credits
https://docs.paloaltonetworks.com/vm-series/10-0/vm-series-deployment/license-the-vm-series-firewall/software-ngfw/activate-credits
Additional Information
- How to check who activated the credits in the Customer Support Portal?
To check who activated the credits, please navigate to CSP > Products > Software NGFW Credits > Audit Trail > Credits Purchased
(Please refer to the attached screenshot for reference.)