Commit failed: "The bandwidth you specified exceeds the total amount of licensed bandwidth(0 Mbps) by xxx Mbps" after upgrading Panorama to 10.2
2642
Created On 12/19/22 01:52 AM - Last Modified 05/23/25 02:21 AM
Symptom
- After upgrading Panorama to 10.2, following error message seen during commit even though valid Support exists.
Environment
- Prisma Access (Panorama Managed)
- Panorama 10.2
Cause
- Due to legacy licenses installed on Panorama.
For ex: "GlobalProtect Cloud Service for Mobile Users", "GlobalProtect Cloud Service for Remote Networks"
> request license info License entry: Feature: GlobalProtect Cloud Service for Mobile Users <<<<<< Description: Cloud Service Serial: xxxxxxxxxxxx Authcode: Issued: August 03, 2020 Expires: September 03, 2023 Expired?: no Serial: xxxxxxxxxxx User Limit: 200 License entry: Feature: GlobalProtect Cloud Service for Remote Networks <<<<<< Description: Cloud Service Serial: xxxxxxxxxxxx Authcode: Issued: September 10, 2020 Expires: December 10, 2023 Expired?: no Serial: xxxxxxxxxxx Total Mbps: 5000
Resolution
Delete licenses/certificate and re-fetch them.
- > delete license key <all license keys>
- > request plugins cloud_services panorama-certificate delete
- > request license fetch
- > debug plugins cloud_services reset-endpoint
- Generate OTP KEY in Customer Support Portal
- > request plugins cloud_services panorama-certificate fetch otp <Paste OTP KEY from CSP>
- Perform the commit
- Verify PAE licenses.
> request license info License entry: Feature: GBL-MU-ENT <<<<<< Description: Cloud Service Serial: xxxxxxxxxxxx Authcode: Issued: August 29, 2021 Expires: April 29, 2024 Expired?: no Serial: xxxxxxxxxxxxxxxx User Limit: 200 License entry: Feature: GBL-RN-ENT <<<<<< Description: Cloud Service Serial: xxxxxxxxxxxx Authcode: Issued: August 29, 2021 Expires: April 29, 2024 Expired?: no Serial: xxxxxxxxxxxxxxxx Total mbps: 200