GlobalProtect connection is disconnected due to 'Received logout command from gateway'

• GlobalProtect connection between the GP app and the gateway is disconnected intermittently or at a certain time.
• The following log can be seen in PanGPS.log at the time of the issue.

P15656-T41487 11/16/2022 12:06:55:947 Debug(1466): Received logout command from gateway

• Prisma Access for Mobile Users
• Auto-scaling
• GlobalProtect (GP) App

• As auto-scale (scale-in) takes place, the existing mobile user connections are disconnected from the gateway and are automatically distributed to the new cloud instances.
• With Auto scaling functionality, When the user load is more than the capacity, the Prisma Access scales out (adds more resources) to support extra Load.
• When the user load is less for certain time, the Prisma Access would scale in as well. (Letting go of the extra resources created earlier).
• As (scale-in) takes place, the existing mobile user connections are disconnected from the gateway and are automatically distributed to the existing cloud instances.

1. Verify if "resource based auto-scaling" or "scheduled based auto-scaling" is enabled for the tenant.
2. If the issue tends to happen at times that match the schedule scaling times, it's likely working as expected.
3. Open a support case if the issue does not match the scheduled scaling times.

Prisma Access FAQ To Scale Mobile Users