WildFire Portal Access FAQ

Provide answers for common WildFire portal access and navigation inquiries.

WildFire Web Portal to SCM Migration

PLEASE NOTE: Palo Alto Networks is transitioning the Advanced WildFire cloud API infrastructure to a token-based authentication model using the TSG-ID (Tenant Service Group ID) identity standard, which provides stronger security and enhanced tenant isolation. If you currently use legacy, CSP-ID based WildFire API keys, you can use the migration workflow to bind your existing keys to service accounts and transition to this new token format. To ensure minimal operational disruption, existing Advanced WildFire customers are provided a period to gracefully transition your API workflows. During this time, your current legacy WildFire API keys will continue to function normally. After this period concludes, all customers must adopt token-based authentication for any communication with the Advanced WildFire API backend infrastructure systems. 

Steps on migrating can be found here.

Where can I find my Wildfire information in SCM after the migration?
You can view your Wildfire information from Insights > Advanced Wildfire:

Where do I go to check the status of the Wildfire Cloud I am using?
This has not changed. You can check the status of WildFire Cloud by navigating to status.paloaltonetworks.com .

Is there any additional information I need when opening up a support case?
Yes - When opening a case you will need to provide the following:

• the affected user's email address
• account id (from the CSP: located on the account selector drop-down at the top of the screen)
• the tenant TSG ID
• screenshots of the Wildfire issue in SCM