The Cloud Blade (CB) displays the error "HA Misconfigured" and the Remote Networks are not coming up
1190
Created On 11/30/22 01:46 AM - Last Modified 02/23/24 00:43 AM
Symptom
- Service Links are down with "peer_address_unresolved" message.
- The CloudBlade displays the error "HA Misconfigured"
- On-Boarding the Remote Network fails with a generic error message "Encountered unhandled error while execution."
Site ******* /1664410474409009196/CN8G9S8Y5S8C has HA Misconfigured, Please rectify Tue Nov 29, 2022, 7:46:55 am
Execution Request Id=timer.356195e6-5e31-488c-b6e8-1b1cc8cfc544
Site On-Boarding Issue: ********/1664410474409009196/CN8G9S8Y5S8C Tue Nov 29, 2022, 7:42:42 am
Encountered unhandled error while execution. Please quote this message in case of issues. [request_id=timer.ba2c0317-54b4-457f-9ddb-94cf707d05f7] [stage=BatchApplyStateOnSite]
Environment
- Prisma SD-WAN
- Prisma Access Integration CloudBlade (PIC)
- Prisma SASE
Cause
- When a new site is being onboarded using Prisma Access SPN, this problem arises when a facility has two internet circuits that require an ECMP bundle and the region is not specified correctly or default value is used.
- For AggBW deployments, ECMP with AUTO DETECT is utilized by default for the extended site tag rather than the region where the tunnel is really being created.
- This issue is seen if the appropriate region is not applied on the site extended tag or the dependency tag "prisma_ha_primary" is missing on HA site,
Resolution
- Configure "prisma_ha_primary" on HA sites to facilitate ECMP mirroring of RNs, and enable ECMP.
- Specify the "Compute Region in the ECMP configuration