Unable to close popup "GlobalProtect agent upgrade is in progress. Please wait"

Unable to close popup "GlobalProtect agent upgrade is in progress. Please wait"

5724
Created On 11/10/22 22:37 PM - Last Modified 08/30/24 20:55 PM


Symptom


  • Upgrade of GlobalProtect client in transparent mode.
  • The following popup window appears and it cannot be closed.
Global Protect agent upgrade is in progress.
Please wait, application will restart once the upgrade is complete.


Environment


  • Global Protect Agent (App)
  • Supported App Versions
  • GlobalProtect (GP) upgrade set as Transparent mode.


Resolution


This behavior is as expected and the message is displayed till the upgrade is completed.

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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000kF9fCAE&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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