Enabling Telemetry fails with "Reason: Server not reachable"

Enabling Telemetry fails with "Reason: Server not reachable"

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Created On 11/08/22 16:41 PM - Last Modified 01/04/24 22:49 PM


Symptom


After enabling the telemetry under the Device tab displays message: Reason: Server not reachable.

image.png
 

Environment


  • Palo Alto Firewall
  • PAN-OS 10.1.x
  • Device Telemetry

Cause


When the Service route is enabled for Palo Alto Network Services and destinations for the telemetry are not added

Resolution


Follow the Steps documented under Enable Service Routes for Telemetry (Steps 1 through 8)
 
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