How to Access Tenant ID Information when Opening a CASB Cross-Platform Support Case.
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Created On 10/28/22 02:44 AM - Last Modified 09/14/23 19:13 PM
Objective
In order to expedite and streamline the support process, it is recommended that customers include their tenant ID when opening a support case for CASB Cross-Platform. The article provides information on how to include tenant ID.
Environment
- Prisma Access
- Tenant ID
- CASB-X (Cloud Access Security Broker- Cross Platform)
Procedure
There are 3 ways to obtain tenant ID depending on the products customer is using:
-
SASE portal
Go to tenant management, select the proper tenant, select action > product information.
Use the copy button to paste all the information to the support ticket. See screenshots below.
Use the copy button to paste all the information to the support ticket. See screenshots below.
-
For Cloud Managed Prisma Access
Log on to "apps.paloaltonetworks.com", locate Prisma Access, product information.
Copy and paste will yield the same information as above, which include tenant ID.
-
For Panorama managed Prisma Access
Under panorama > cloud services > status, open CDL status to reveal tenant ID.
