Cloud Identity Engine Authentication works fine for GlobalProtect(GP) portal but is failing for GP gateway
1062
Created On 10/24/22 06:47 AM - Last Modified 02/07/25 03:42 AM
Symptom
Authentication profile has been configured with Cloud Authentication service seems to be failing for GP gateway but works fine for GP portal.
Environment
- Prisma Access
- Supported PAN-OS
- GlobalProtect (GP) PortalĀ
- GlobalProtect (GP) Gateway
Cause
"Use Default Browser for SAML Authentication" is set to no under GlobalProtect Portal app configuration.
Resolution
- Configure "Use Default Browser for SAML Authentication" to "yes" under portal app configuration.
- This is a required configuration for CIE authentication flow with portal/gateways.
Additional Information
Edit the default browser settings for the GlobalProtect app.