GlobalProtect App fails to connect with error 'The virtual adapter was not set up correctly due to a delay.'
20393
Created On 10/24/22 01:56 AM - Last Modified 09/20/24 20:47 PM
Symptom
- GloblProtect App fails to connect with the error 'The virtual adapter was not set up correctly due to a delay.'
- Checking the PanGPS.log, observed the below errors.
10:08:40:007 local system error, set error as The virtual adapter was not set up correctly due to a delay. GlobalProtect will try again soon. If the issue persists, try restarting your system.
10:08:40:008 local system error 2, need user action or wait 20 seconds to re-do network discovery
Environment
- GlobalProtect App
- Prisma Access for Mobile Users
Cause
The 'local system error 2' in PanGPS.log indicates the issue is caused by 3rd party app.
Resolution
- Uninstall the security applications such as Cylance or Trend Micro etc.
- Then, Uninstall the GlobalProtect App for Windows.
- Reinstall the GlobalProtect after reboot of System.
A clean re-install of the GlocalProtect client is needed. Steps below
- Uninstall GlobalProtect by running the installer or from 'Uninstall or remove apps and program' in Windows
- Delete the GlobalProtect installation folder - C:\Program Files\Palo Alto Networks\GlobalProtect
- Delete the GlobalProtect cookies folder contents - C:\Users\<username\AppData\Local\Palo Alto Networks\GlobalProtect\
- Delete the registry key by following the steps below:
- a. Delete the following registry entries
- HKEY_CURRENT_USER\SOFTWARE\Palo Alto Networks\GlobalProtect
- HKEY_LOCAL_MACHINE\SOFTWARE\Palo Alto Networks\GlobalProtect
- b. Run the following command as an administrator from the windows cmd line:
- sc delete PanGPS
- c. Reboot the PC
- a. Delete the following registry entries
- After this, Reinstall the Globalprotect application.
Additional Information
To confirm which 3rd party products are installed in the GlobalProtect client, check the following line in PanGpHip.log.
10:08:03:025 GpGetHipInfo (DETECT_PRODUCTS) output:
{ "result" :
{ "detected_products" : [
...
"vendor" :
{ "name" : "Cylance Inc.",
.
.
.