"All_task" process crashes seen on PA-400 series Firewall

"All_task" process crashes seen on PA-400 series Firewall

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Created On 10/17/22 17:57 PM - Last Modified 06/07/23 22:01 PM


Symptom


  • Data Plane Crashed multiple times.
  • System Log reports the error messages related to "all_task" process:
Trace MV all_task_6:__lll_lock_wait _L_lock_883 pthread_mutex_lock pan_mutex_lock 
Crash mp all_task_5 exited with signal: SIGABRT 
Masterd all_task_5 exited with signal of 6; core dumped: yes 
Trace MV all_task_5:__lll_lock_wait _L_lock_883 pthread_mutex_lock pan_mutex_lock


Environment


  • Palo Alto 400 Series Firewall
  • PAN-OS 10.1.x
  • Dataplane Crashes on "all_task" process


Cause


Software Issue.

Resolution


  1. The issue is fixed in PAN-OS 10.1.8 under PAN-178613
  2. Upgrade will resolve the issue.

Workaround:

  1.  Enter the CLI command " > debug dataplane pool set sz-lockless disable"
  2.  Reboot the Firewall.


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