Resolving Google Authenticator Issues during Phone Change
12675
Created On 10/09/23 08:40 AM - Last Modified 10/10/23 02:41 AM
Objective
Help customers resolve Google Authenticator Code during phone change or even after MFA reset.
Environment
Google Authenticator App
Procedure
Google Authenticator app’s time settings to be in Sync with the phone time.
For Google Authenticator App > Launch the app, tap the menu button (the three dots at the top right of the screen), and go to Settings > Time Correction for Codes > Sync now.
After the above procedure, the phone needs to be restarted.
Additional Information
Syncing the time in the Google Authenticator app won't affect the time setting on your phone.