Prisma Compute : Deploy Defender on an instance or cluster behind proxy Error "Failed to download Defender image from Console"
850
Created On 10/05/23 08:50 AM - Last Modified 01/16/25 15:49 PM
Symptom
Downloading and running the Install script from Console to deploy Defender fails with the below error
Failed to download Defender image from Console - curl (7) Failed to connect to <console URL> port 443: Connection timed out
When curl command up until defender.sh is run separately, the defender.sh file may download successfully.
Environment
- Prisma Cloud compute
- Defender
Cause
- Host on which defender is deployed is behind a Web Proxy.
Resolution
- One of the cause can be that although the host itself is configured to use the Web Proxy URL when connecting to the Host, the install script does not know that it has to go through a Proxy server.
- Hence make sure the proxy server URL is configured under the Proxy settings before downloading the Install Script from the Console.
Manage > Defenders > Manual Deploy > Proxy Settings (optional)