GlobalProtect Transparent upgrade fails with error "Uninstallation not allowed, please contact your IT administrator!" when using version 5.2.8.
4482
Created On 07/31/23 16:07 PM - Last Modified 10/10/24 20:36 PM
Symptom
On endpoints running GlobalProtect 5.2.8, Transparent upgrade is failing with the error below:
Uninstallation not allowed, please contact your IT administrator!Environment
- GlobalProtect (GP) App 5.2.8
- Transparent Upgrade
Cause
- This error is normally seen when the option 'Allow User to Uninstall GlobalProtect App ' under GlobalProtect Portals Agent App Tab is set to disallow and end user attempts to manually uninstall GP App.
- Although the setting should not affect transparent upgrade, the issue occurs due to GPC-13093.
Resolution
One of the following options will resolve the issue.
- Set Allow User to Uninstall GlobalProtect App to "Allow".
- Upgrade GP to 5.2.9. This version fixes GPC-13093.