GlobalProtect Client connection flaps continuously.

GlobalProtect Client connection flaps continuously.

3853
Created On 04/27/23 21:22 PM - Last Modified 02/16/24 21:17 PM


Symptom


  • The GP client establishes connection correctly and disconnects within the first minute.
  • This process repeats indefinitely:
  • The  following messages are seen in the PANGPS.log
Dump (1623): Received an IP packet with a non-tunnel source IP 10.10.x.x >> IP address assigned by the GP gateway.
Dump (1857):  the packet received from virtual interface is discarded
Dump (1623):  Received an IP packet with a non-tunnel source IP 10.10.x.x
Dump (1857):  the packet received from virtual interface is discarded

 


Environment


  • Palo Alto Firewalls
  • Supported PAN-OS
  • GlobalProtect (GP) Gateway
  • GlobalProtect (GP) App


Cause


  • Gateway's IP address in added in the "include" route list of the Split Tunnel configuration. 
  • The keepalives to the gateway need to be routed through the physical interface.
  • In this case, the client is sending the packets through the GP virtual interface, but with a source IP address of the physical link, hence the firewall will drop those packets.

GUI: Network > GlobalProtect > Gateways > [gateway-config] > Agent > [agent-config] > Client Settings > [client-setting-config] > Split Tunnel

image.png

 



Resolution


  1. Under the "Access Route" of Split Tunnel, Remove the gateway IP from "Include" list.
  2. Commit the configuration.

GUI: Network > GlobalProtect > Gateways > [gateway-config] > Agent > [agent-config] > Client Settings > [client-setting-config] > Split Tunnelimage.png



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