GlobalProtect Client connection flaps continuously.
3853
Created On 04/27/23 21:22 PM - Last Modified 02/16/24 21:17 PM
Symptom
- The GP client establishes connection correctly and disconnects within the first minute.
- This process repeats indefinitely:
- The following messages are seen in the PANGPS.log
Dump (1623): Received an IP packet with a non-tunnel source IP 10.10.x.x >> IP address assigned by the GP gateway.
Dump (1857): the packet received from virtual interface is discarded
Dump (1623): Received an IP packet with a non-tunnel source IP 10.10.x.x
Dump (1857): the packet received from virtual interface is discarded
Environment
- Palo Alto Firewalls
- Supported PAN-OS
- GlobalProtect (GP) Gateway
- GlobalProtect (GP) App
Cause
- Gateway's IP address in added in the "include" route list of the Split Tunnel configuration.
- The keepalives to the gateway need to be routed through the physical interface.
- In this case, the client is sending the packets through the GP virtual interface, but with a source IP address of the physical link, hence the firewall will drop those packets.
GUI: Network > GlobalProtect > Gateways > [gateway-config] > Agent > [agent-config] > Client Settings > [client-setting-config] > Split Tunnel
Resolution
- Under the "Access Route" of Split Tunnel, Remove the gateway IP from "Include" list.
- Commit the configuration.
GUI: Network > GlobalProtect > Gateways > [gateway-config] > Agent > [agent-config] > Client Settings > [client-setting-config] > Split Tunnel