Cortex XDR agent's protection is disabled with error Failed to open corrupted database

• The Cortex XDR agent's protection is disabled 
• The cyserver process crashed several times
• trapsd.log error messages 

Failed to initialize security. Error code = 0x[ERRFMT]

Failed to open corrupted database 'C:\ProgramData\Cyvera\LocalSystem\Persistence\<File Name>.db'. Attempting repair.

• Cortex XDR Agent versions 7.9.0, 8.0.0
• Windows Operating System

• 8.1.0
• 8.0.1
• 7.9.2

1. Stop the Cortex agent by running the command 

   C:\Program Files\Palo Alto Networks\Traps\cytool runtime stop

2. Delete the particular corrupted DB files located at C:\ProgramData\Cyvera\LocalSystem\Persistence\.
   • Note: Do not delete the Persistence folder
   • Start the Cortex agent by running the command

     C:\Program Files\Palo Alto Networks\Traps\cytool runtime start

      Note: The Distribution ID needs to exist in the trapsd.xml before starting the agent. In case missing follow the steps below 

1. Obtain Distribution ID from tenant Endpoints > Agent Installations
2. On the local machine with the agent still stopped, navigate to C:\Program Files\Palo Alto Networks\Traps\config
3. Paste Distribution ID to trapsd.xml field <distribution_id></distribution_id>
   • example: <distribution_id>123456789</distribution_id>
4. Save the file changes
5. Start the Cortex agent service using the command in step 3 above.