Error message: "The User-ID Agent service on the local computer started and then stopped"

Error message: "The User-ID Agent service on the local computer started and then stopped"

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Created On 03/31/23 04:14 AM - Last Modified 06/23/23 21:38 PM


Symptom


  • When trying to restart the User-ID Agent service on Windows Server, the following error message is displayed.
The User-ID Agent service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.
 
error snapshot.PNG
 

Environment


  • User-ID Agent
  • Windows Server (or Windows PC in the same Domain)

Cause


The service account does not have permission to "logon as a service" on Windows Server (or PC) where the agent is installed.

Resolution


  1. Enable 'logon as a service' option as shown below.

Service account for user id agent
  1. The second way to accomplish the same is documented at Create a Dedicated Service Account for the User-ID Agent
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