"The virtual adapter was not set up correctly due to a delay. GlobalProtect will try again soon. If the issue persists, try restarting your system"
19416
Created On 07/07/23 01:19 AM - Last Modified 03/14/25 21:24 PM
Symptom
- Following message seen in debug_drv in GP agent logs:
[Info 1166]: enum devevice ROOT\PANGPD\0000.
[Info 1185]: DevNode Status 0x1802501, Problem 0xe.
[Error 1221]: Invalid DevNode Status: problem 0xe.
[Debug 1419]: Disable adapter end.
Environment
- GlobalProtect (GP) APP
- Virtual Adapter
Cause
- Third party issue from Microsoft. New patch updates on the Windows machine can cause the issue.
- GP agent checks for the status of API "CM_Get_DevNode_Status_Ex" before installing the Adapter. 0xe means need restart. Other values:
0x0 = no issues
0x16 = disabled
0xe = need restart
Resolution
Execute the below-mentioned commands
stop-service -name "Winmgmt" -force
winmgmt /resetrepository
start-service -name "Winmgmt"
restart-service -name "PanGPS"
If the issue is not resolved, Kindly involve the Microsoft team to debug and understand the cause of 0xe=need restart Additional Information
Error Codes in the Device Manager of Windows