MDM managed status in HIP report for Android device shows "no" while it shows "yes" for other Android devices
412
Created On 06/15/23 00:18 AM - Last Modified 11/06/25 20:36 PM
Symptom
The hip report from an Android device that is managed by MDM shows "<managed>no</managed>" on the GlobalProtect Gateway, while The hip report from other Android devices shows <managed>yes</managed>.
The Android device with the issue:
> debug user-id dump hip-report computer xxxxx ip y.y.y.y user zzzz
<?xml version="1.0" encoding="UTF-8"?>
<hip-report>
...
<entry name="mobile-device">
<udid></udid>
<managed-by-mdm>no</managed-by-mdm> <<<<<<<<<<<<<<<<< !!!
Other Android devices without the issue:
> debug user-id dump hip-report computer xxxxx ip y.y.y.y user zzzz
<?xml version="1.0" encoding="UTF-8"?>
<hip-report>
...
<entry name="mobile-device">
<udid></udid>
<managed-by-mdm>yes</managed-by-mdm> <<<<<<<<<<<<<<<<< !!!
Environment
- GlobalProtect
- HIP report
Cause
In PanGPS.log, the Android device did not receive any MDM configuration:
(8251)05/10 11:55:58:246869 - AppRestriction: MDM no device policy profile...
Other Android devices got the MDM config:
(1149)05/23 03:21:06:787050 - mdm managed is true
This is why the Android device with the issue did not report managed = yes.
Resolution
Please verify the MDM config for the Android device and why the Android device with the issue did not find the MDM profile.