Newly deployed VM-FW commit fails with "Unknown address" or similar errors

Newly deployed VM-FW commit fails with "Unknown address" or similar errors

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Created On 06/14/23 08:36 AM - Last Modified 10/30/24 21:33 PM


Symptom


  • After bootstrapping a new VM Firewall in Azure  , the local commit fails with below error:
    rulebase -> security -> rules -> PAN-EDL-From-Blacklist -> source 'panw-bulletproof-ip-list' is not a valid reference
    rulebase -> security -> rules -> PAN-EDL-From-Blacklist -> source is invalid
    Warning: No valid Antivirus content package exists
    Warning: No Valid DNS Security License
    vsys1
    Error: Failed to find address 'panw-bulletproof-ip-list'
    Error: Unknown address 'panw-bulletproof-ip-list'


Environment


  • VM-Series Firewall
  • Supported PAN-OS
  • Commit
     


Cause


  • For the default EDLs to be present in the firewall and used in the security rules, firewall needs to have antivirus and content version installed.
  • System logs (show logs system) shows that Antivirus and content are not installed.
:45 high hw bootstr 0 Invalid image. Failed to get major version, minor version, and digest for file panupv2-all-contents-8700-7994
:45 high hw bootstr 0 Invalid image. Failed to get major version, minor version, and digest for file panup-all-antivirus-4431-4948
:24 medium general general 0 Antivirus package downloaded but installation could not be scheduled <<<<<<<
:24 medium general general 0 Failed to upgrade Antivirus package to version <unknown version> <<<<<<
:31 medium general general 0 Content package downloaded but installation could not be scheduled <<<<<<<
:31 medium general general 0 Failed to upgrade Content package to version <unknown version> <<<<<<<<


 



Resolution


  1. Include the later version of the dynamic contents ( content /AV files ) under the content folder of bootstrap package and deploy the VM firewall.
  2. Example: : In Azure portal > storage account ->  File share -> Content folder (add the AV/content files).


Additional Information




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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000bq37CAA&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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