Error message: "Something went wrong. If this issue persists please contact us" is seen when using decryption on ChatGPT

Error message: "Something went wrong. If this issue persists please contact us" is seen when using decryption on ChatGPT

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Created On 06/07/23 00:37 AM - Last Modified 10/04/23 21:13 PM


Symptom


  • When using Chrome or Edge to access "chat.openai.com", while decryption is enabled, the user will be able to authenticate and ask a question, however, then the user will get a generic error message after sending the question:
"Something went wrong. If this issue persists please contact us Through our help center at help.openai.com"
 
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Environment


  • Palo Alto series Firewall
  • PANOS 9.1 and above
  • Decryption
  • QUIC protocol

Cause


  • Chrome and some other browsers establish sessions using QUIC instead of TLS to connect to ChatGPT.
  • QUIC uses proprietary encryption that the firewall can’t decrypt.

Resolution


  1. Go to GUI: Device > Certificate Management > SSL Decryption Exclusion > Add and type a host-name, description and check the exclude option and click OK.
  2. Once added "Commit" the configuration.
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Additional Information


https://applipedia.paloaltonetworks.com/
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