How to resolve 404 ServiceNow Cloudblades error

How to resolve 404 ServiceNow Cloudblades error

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Created On 01/30/24 00:02 AM - Last Modified 10/17/24 03:29 AM


Objective


  • To understand why do you get 404 erros in servicenow Cloudblades 
  • How to rectify the 404 error 
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Environment


  • Prisma SDWAN 
  • ServiceNow Cloudblades 

Procedure


  1. Cloudblades will send updates about an event until the event gets resolved.
  2. In this case service now tickets are being deleted before all the events of the case is being resolved.
  3. This is the reason 404 errors are seen as updates about an event generated cannot updated in the servicenow ticket as it does not exist.
  4. The solution to fix this would be to change the purging criteria on service now to delete a ticket on the basis of cleared flag for a ticket.
  5. This way you manage the service now ticket que by deleting them when the ticket is resolved rather than deleting them by number of days.
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