Unable to install content updates on wildfire Appliance

Unable to install content updates on wildfire Appliance

1623
Created On 01/25/24 13:07 PM - Last Modified 06/06/24 02:57 AM


Symptom


  • Content updates are failing on on wildfire Appliance
  • Using "show jobs all" display the following error:
"Details:
Content cannot be installed. Decryption Error: 
*** WARNING : deprecated key derivation used. Using -iter or -pbkdf2 would be better. error writing output file Failed to determine version of wfm."


Environment


  • Wildfire Appliance.
  • Supported PAN-OS.
  • Content Update.


Cause


The root partition is over 90% so this is the reason the content update can't be installed.

Resolution


  1. Use "show system disk-space" to confirm the root partition being highly utilized.
  2. Follow "High Disk Space Usage on / root partition and How To Clear" article.
  3. if the issue continues, open a support case.


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000XhcMCAS&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail