Failed to authenticate using OTP provided. Please check that OTP has not expired and has been generated for correct Panorama.
1944
Created On 01/25/24 05:20 AM - Last Modified 03/11/25 22:37 PM
Symptom
- OTP has been generated for fetching panorama certificate used for cloud service plugin.
- "request plugins cloud_services panorama-certificate fetch debug yes otp" is run.
- Now the error message "Failed to authenticate using OTP provided. Please check that OTP has not expired and has been generated for correct Panorama." is displayed
admin@xxxxx> request plugins cloud_services panorama-certificate fetch debug yes otp 1234567890abcdef1234567890abcdef Failed to authenticate using OTP provided. Please check that OTP has not expired and has been generated for correct Panorama. =========== DEBUG BEGINS =========== =========== DEBUG ENDS =========== Failure
Environment
- Panorama
- Cloud Services Plugin
- Prisma Access
Cause
- OTP generated is for "Device certificate" and not for "Cloud services".
- The cloud services OTP must be 300 characters or more, whereas Device certificate OTP is 32 characters.
- The OTP generated for device certificate when used for cloud services will cause the above failure.
Resolution
Generate a new OTP by the following correct procedure at Verify Your Account Using the One-Time Password.