App-engine process restarts on ION devices with Alert "DEVICESW_GENERAL_PROCESSRESTART"

App-engine process restarts on ION devices with Alert "DEVICESW_GENERAL_PROCESSRESTART"

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Created On 01/23/24 15:24 PM - Last Modified 01/16/25 00:21 AM


Symptom


  • App-Engine process restarts frequently on the ION devices (GUI: Portal > Alerts)
Alert
  • Core files are generated at the time of the issue. This can be check on the CLI of the ION device. 
FEN-ION3K-01# file list core
total 2.2G
46M core.app-engine.1374.30-021779-7829.1705990515.6.1.4-b2.gz
  • The following error messages are seen in the daemon logs.
FEN-ION3K-01# debug logs dump daemon | grep "fatal error: concurrent map iteration and map write"
./daemon:{"_msgid":"fatal error: concurrent map iteration and map write","_ts":"2024-01-23T14:01:56.046Z","_level":"err","_fac":"daemon","_pid":29608,"_prog":"app-engine","written_to":"stderr"}

FEN-ION3K-01#  debug logs dump | grep SIGABRT
2024-01-18T18:50:57.868 inf supervisor 4227   daemon                exited: app-engine (terminated by SIGABRT (core dumped); not expected)


Environment


  • Prisma SD-WAN 
  • ION devices
  • 6.1.3, 6.1.4 software versions


Cause


  • Domain names were not displayed for applications on the Flows tab.
  • App-engine crashes while sending continuous TCP traffic on the ION devices.


Resolution


  1. This issue has been addressed in 6.1.5 and 6.2.3 software versions under defect CGSDW-15039
  2. Upgrade to the fixed versions will resolve the issue.


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