Adding a Raid disk on M-700 in 10.2 version displays "DXE Core Started" message on console with no GUI or CLI access.

Adding a Raid disk on M-700 in 10.2 version displays "DXE Core Started" message on console with no GUI or CLI access.

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Created On 01/17/24 23:21 PM - Last Modified 09/16/24 20:25 PM


Symptom


  • CLI, GUI and console access not possible after adding one RAID disk on M-700 appliance.
  • Rebooting with Console connected displays "DXE Core started --60" message.

 

Environment


  • Palo Alto Networks M-700
  • PAN-OS 10.2.x
  • RAID Disk

Cause


DMDB/DXE process crash causes the above issue.

Resolution


  1. This is a known issue documented under PAN-184406.
  2. Contact Palo Alto Support  to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.
     
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