AIOPS Eval License - Associated Apps Unable to See or Select NGFWs
3786
Created On 01/17/24 15:13 PM - Last Modified 09/10/24 13:05 PM
Symptom
- AIOPS Eval instance - Cannot see or select NGFWs under Common Services > Device Associations > Associated Apps.
Environment
- AIOps/SCM
- NGFWs
Cause
- Certain product subscriptions have different license types, which makes them compatible with only specific types of firewalls and appliances. When you associate applications with devices and select your product license, only devices that compatible/correspond to the license type will appear.
Resolution
- In one specific case the firewall type was Production and is not compatible with the AIOps license type Premium-EVAL, AIOPs Evaluation licenses are not supported for production devices.
- The issue can be seen for any FW type based on their license and AIOPs license compatibility.
- The following document can be referred to to understand the Firewall and License Type Compatibility https://docs.paloaltonetworks.com/common-services/device-associations/firewall-and-license-type-compatibility There is a license compatibility between the AIOPS and the FW devices. When you associate applications with devices and select your product license, only devices that correspond to the license type will appear.