Is it possible to offboard a cloud tenant?
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Created On 01/01/24 11:14 AM - Last Modified 05/28/25 10:17 AM
Question
Is it possible to offboard a cloud tenant (e.g Prisma Access, Cortex XDR ) ?
Environment
Cortex XDR
Answer
Yes, offboarding the tenant means all configuration and settings of the tenant are deleted permanently and cannot be recovered. You will have to provision tenant from scratch.
You must provide an official letter on the company header that should contain business justification and the approval to off board the tenant .
Once the letter is obtained: open admin support case via your Customer support portal:
https://supportcases.paloaltonetworks.com/s/gethelp
Any off boarding request is a subject of approval or rejection by the internal Palo Alto Networks operations team
Additional Information
You can remove/ delete TSG from your end via Hub .
You can delete it only if the tenant meets the following criteria:
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No activated products, which can be seen from Tenants.
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No child tenants, which can be seen from Tenants.
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No licenses allocated or claimed, which can be seen from Subscriptions & Add-ons.