Prisma Cloud Application Security : Why Are CAS Build Time Credits and Devs are not visible in the Licensing Tab?

Prisma Cloud Application Security : Why Are CAS Build Time Credits and Devs are not visible in the Licensing Tab?

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Created On 12/01/23 21:43 PM - Last Modified 12/06/23 21:04 PM


Question


When navigating to Prisma Cloud > Settings > Licensing the “Build Time” tab is not visible and CAS credits and Devs are not listed?

Screenshot 2023-12-01 at 1.56.39 PM.png
 


Environment


  • Prisma Cloud
  • Application Security 
  • Licensing 


Answer


After validating the following:
  1. Have the proper role with correct permissions
  2. Subscription to Prisma Cloud Application Security and required modules are enabled.
    • Prisma Cloud > Profile > View Subscriptions 
    • Prisma Cloud > Settings > Code Security Configuration 
  3. Onboarded Repositories are properly scanning and not displaying any connections issues.
    • Prisma Cloud > Settings > Code and Build Providers 
  4. Recent Findings are seen in the Projects Page.
    • Prisma Cloud > Application Security > Projects

Screenshot 2023-11-28 at 11.43.53 AM.png

After validating the above and the customer can still not see the "Build Time" Credits tab in their Licensing page, the most common reason that this is occurring is because they do not have all "Cloud Type" options selected in the filter. 

Screenshot 2023-12-01 at 1.42.36 PM.png
Per our Products, team it is required that all cloud types be selected in order for the Build Time data to populate. 

Example: 
With All Cloud Types Selected:
Screenshot 2023-12-01 at 1.46.00 PM.png


With all but one Cloud Type Selected:
Screenshot 2023-12-01 at 1.48.19 PM.png


Additional Information




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