Mobile User gateway onbarding failed due to "An unexpected error occurred during commit. Retry the commit operation"

Mobile User gateway onbarding failed due to "An unexpected error occurred during commit. Retry the commit operation"

2075

Created On 10/03/23 08:51 AM - Last Modified 04/12/24 02:46 AM

GlobalProtect Gateway

Administration

Mobile Users

Prisma Access

Prisma Access (Cloud Managed)

Prisma Access (Panorama Managed)

Symptom

Mobile user gateway onboarding fails with general error message

An unexpected error occurred during commit. Retry the commit operation. If the issue persists, contact Palo Alto Networks support

Environment

Prisma Access Firewalls
PANOS-10.2.5
Mobile Users
Onboarding

Cause

One of the reasons for the error is the lack of IP Address Pools in a Mobile User.
Recommended number of IP addresses in the pool is 2 times the number of mobile user devices that will connect to Prisma Access.
In Panorama, the UI validates that you enter valid IP subnets, but does not check if sufficient IP addresses are allocated for deployment.

Resolution

Configure sufficient IP Address Pools
Retry Commit again and the error should be resolved.

Additional Information

Similar Article: The Prisma Access infrastructure team is looking into the commit issue. Go to the Prisma Access Dashboard for real-time status information.