GP user wants to cancel out of SAML Authentication process

422

Created On 08/25/23 08:19 AM - Last Modified 10/17/25 20:11 PM

GlobalProtect App

GlobalProtect

Symptom

Global Protect 6.X: The user cannot disconnect GP when SAML authentication process has been started after login to the GP portal and it keeps on spinning showing the connecting state.
The customer is running GP version 6.X and the customer could have multiple portals configured.
The customer informs that when the user selects a portal that is actually correct but not meant for that user, he gets redirected to the SAML auth page.
However, the user is not configured with that portal and he closes the web page, but the application is still seen in the connecting state and remains in it.
If the customer clicks "Refresh connection" on the GP app, it again prompts the user with the SAML auth page.
The customer does not have a way to disconnect and then select a new portal.
The only workaround he does is by opening the task manager and stopping the GP service.

The issue has been fixed in GlobalProtect App versions 6.1.2, 6.2.1.
A new cancel button is introduced in the hamburger menu of the GlobalProtect app.
The user can click on the cancel button and the app will ask the user to login to the portal again.