Onboarding to Strata Cloud Manager error message: "failed to send bootstrap push to device"

Onboarding to Strata Cloud Manager error message: "failed to send bootstrap push to device"

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Created On 02/06/25 08:59 AM - Last Modified 02/11/25 02:12 AM


Symptom


Following the firewall onboarding procedures outline here, you may encounter an error when doing the device push.

boostrap.fail.png

Device Status
Connectivity
- Connected

Routing Status
- Routing mode matched

Strata Cloud Manager: Advanced
000900000xxxxxx: Advanced

Bootstrap Status
- Failed to send bootstrap push to device

 

 



Environment


Strata Cloud Manager



Cause


This error may appear when you are attempting to onboard a firewall with pre-existing configuration.



Resolution


Start your firewalls from a clean state then onboard the firewall.

Onboard a Firewall
https://docs.paloaltonetworks.com/ngfw/administration/onboard-devices-and-deployments/onboard-your-devices/onboard-a-firewall



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