Onboarding to Strata Cloud Manager error message: "failed to send bootstrap push to device"
5432
Created On 02/06/25 08:59 AM - Last Modified 02/11/25 02:12 AM
Symptom
Following the firewall onboarding procedures outline here, you may encounter an error when doing the device push.
Device Status
Connectivity
- Connected
Routing Status
- Routing mode matched
Strata Cloud Manager: Advanced
000900000xxxxxx: Advanced
Bootstrap Status
- Failed to send bootstrap push to device
Environment
Strata Cloud Manager
Cause
This error may appear when you are attempting to onboard a firewall with pre-existing configuration.
Resolution
Start your firewalls from a clean state then onboard the firewall.
Onboard a Firewall
https://docs.paloaltonetworks.com/ngfw/administration/onboard-devices-and-deployments/onboard-your-devices/onboard-a-firewall