Commit is stuck at 99% for hours due to outdated panorama cloudconnector plugin

Commit is stuck at 99% for hours due to outdated panorama cloudconnector plugin

2923
Created On 01/19/25 17:05 PM - Last Modified 06/12/25 03:36 AM


Symptom


  • Panorama commit is stuck at 99% for hours.
  • The output of 'show management-clients shows no progress.
Panorama-Primary(primary-active)> show management-clients

Client PRI State Progress
-------------------------------------------------------------------------
ha_agent 25 init 0
sslmgr 10 init 0
authd 10 init 0
cryptod 10 init 0
dagger 10 init 0 (op cmds only)
cord 10 init 0
logd 10 init 0
reportd 10 init 0
useridd 10 init 0
distributord 10 init 0
Device Securityd 10 init 0


Overall status: init. Progress: 0
Warnings:
Errors:
  •  configd logs (less mp-log configd.log) report the following
+0000 Error:  pan_cfg_transform_fullpath(pan_cfg_utils.c:6975): error generating transform /opt/plugins/xsl/input-plugins.xsl
+0000 Error:  pan_cfg_transform_fullpath(pan_cfg_utils.c:6975): error generating transform /opt/plugins/xsl/input-plugins.xsl


Environment


  • Panorama
  • PAN OS 11.0.3, 11.1.3, 11.1.4-hx
  • Commit


Cause


  • Outdated cloudconnector plugin  installed on the Panorama causing the commit to fail.


Resolution


  1. Uninstall the older version of cloudconnector plugins.
  2. If there is plugin called `aiops` uninstall the same. Plugin aiops  is now renamed to cloudconnector.
  3. Install  the latest version of cloudconnector plugin ( At this point it is cloudconnector-2.1.0).
  4. After this, the commit should go though successfully. 

Note: Panorama cloudconnector 2.1.0-c97.main is OLDER than 2.1.0.  



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