Prisma Cloud: Proxy Configuration Error "An unexpected error occurred getting the run configuration"in IDE Plugin

• The user is encountering issues with the IntelliJ IDEA and VS Code plugins. When configured to use a proxy, the plugins fail to connect to the endpoint. It appears that the plugins are not utilizing the proxy settings from the IDE or the system-wide proxy.
• When using the IntellijIDEA plugin, and it is configured to use a proxy, the plugin fails to connect to the endpoint. It seems that the plugin does not use the proxy set in the IDE or the system-wide proxy.

2024-10-08 12:14:40,284 [MainThread ] [WARNI] An unexpected error occurred getting the run configuration from <https://<FQDN>>/bridgecrew/api/v2/checkov/runConfiguration after multiple retries. Please verify your API key and Prisma API URL, and retry. If the problem persists, please enable debug logs and contact support. The error is: HTTPSConnectionPool(host='api.eu.prismacloud.io', port=443): Max retries exceeded with url: /login (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x148affc80>, 'Connection to api.eu.prismacloud.io timed out. (connect timeout=3.1)')) Traceback (most recent call last): File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connection.py", line 203, in _new_conn sock = connection.create_connection( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/util/connection.py", line 85, in create_connection raise err File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/util/connection.py", line 73, in create_connection sock.connect(sa) TimeoutError: timed out

Proxy settings: 

Visual Studio Code the same problem when using the proxy (http).

1. export proxy setting via command export HTTPS_PROXY="http://<username>:<password>@<fqdn-proxy>:<proxy-port>"

2. start Visual Studio Code via command code

3. configure Prisma Cloud plugin and connection test it's OK

4. start full scan

Logs of the "Run full Scan":

2024-10-11 09:55:35 [info]: Initiating Prisma Cloud VS Code extension version 1.0.21 2024-10-11 09:55:35 [info]: Plugin path: /Users/amusarra/.vscode/extensions/prismacloud.prisma-cloud-1.0.21 2024-10-11 09:55:35 [info]: customer is not supporting SAST 2024-10-11 09:55:35 [error]: Failed fetching a new JWT token, authorization on prisma failed: Request failed with status code 500 2024-10-11 09:55:35 [error]: CustomersModulesService is not enabled Or token not exists {"isEnabled":true} 2024-10-11 09:55:35 [info]: customer is not supporting SAST 2024-10-11 09:55:35 [info]: Installing Checkov with Docker 2024-10-11 09:55:35 [error]: The Checkov installation with Docker was failed {"error":{"name":"Error","message":"Command failed: docker pull bridgecrew/checkov:latest\nCannot connect to the Docker daemon at unix:///var/run/docker.sock. Is the docker daemon running?\n","stack":"Error: Command failed: docker pull bridgecrew/checkov:latest\nCannot connect to the Docker daemon at unix:///var/run/docker.sock. Is the docker daemon running?\n\n at genericNodeError (node:internal/errors:984:15)\n at wrappedFn (node:internal/errors:538:14)\n at ChildProcess.exithandler (node:child_process:423:12)\n at ChildProcess.emit (node:events:519:28)\n at ChildProcess.emit (node:domain:488:12)\n at maybeClose (node:internal/child_process:1105:16)\n at Socket.<anonymous> (node:internal/child_process:457:11)\n at Socket.emit (node:events:519:28)\n at Socket.emit (node:domain:488:12)\n at Pipe.<anonymous> (node:net:339:12)"}} 2024-10-11 09:55:35 [info]: Installing Checkov with Pip3 2024-10-11 09:55:35 [info]: Checking the Python version 2024-10-11 09:55:37 [error]: No executor found for undefined, aborting scan operation 2024-10-11 09:55:37 [info]: There are no installationId or jwtToken for sending analytics data 2024-10-11 09:55:49 [info]: Successfully installed Checkov using pip3 {"type":"pip3","entrypoint":"checkov"} 2024-10-11 09:55:54 [info]: proxy settings: "" 2024-10-11 09:55:54 [warn]: There are files opened from outside the workspace that won't be scanned in these directories: "/Users/amusarra/Library/Application Support/Code/logs/20241011T095522/window1/exthost/PrismaCloud.prisma-cloud" 2024-10-11 09:55:54 [info]: checkov --repo-id vscode/extension --quiet --soft-fail --output json --bc-api-key --directory "/Users/amusarra/dev/github/amusarra/tls-mutual-auth" 2024-10-11 09:56:20 [info]: Full error checkov process output: 2024-10-11 09:56:20,092 [MainThread ] [WARNI] An unexpected error occurred getting the run configuration from https://api.eu.prismacloud.io/bridgecrew/api/v2/checkov/runConfiguration after multiple retries. Please verify your API key and Prisma API URL, and retry. If the problem persists, please enable debug logs and contact support. The error is: HTTPSConnectionPool(host='api.eu.prismacloud.io', port=443): Max retries exceeded with url: /login (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x1493f79e0>, 'Connection to api.eu.prismacloud.io timed out. (connect timeout=3.1)')) Traceback (most recent call last): File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connection.py", line 203, in _new_conn sock = connection.create_connection( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/util/connection.py", line 85, in create_connection raise err File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/util/connection.py", line 73, in create_connection sock.connect(sa) TimeoutError: timed out The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connectionpool.py", line 791, in urlopen response = self._make_request( ^^^^^^^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connectionpool.py", line 492, in _make_request raise new_e File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connectionpool.py", line 468, in _make_request self._validate_conn(conn) File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connectionpool.py", line 1097, in _validate_conn conn.connect() File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connection.py", line 611, in connect self.sock = sock = self._new_conn() ^^^^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connection.py", line 212, in _new_conn raise ConnectTimeoutError( urllib3.exceptions.ConnectTimeoutError: (<urllib3.connection.HTTPSConnection object at 0x1493f79e0>, 'Connection to api.eu.prismacloud.io timed out. (connect timeout=3.1)') The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/checkov/common/bridgecrew/platform_integration.py", line 1021, in get_customer_run_config token = self.get_auth_token() ^^^^^^^^^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/cachetools/init.py", line 752, in wrapper v = func(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/checkov/common/bridgecrew/platform_integration.py", line 300, in get_auth_token request = self.http.request("POST", f"{self.prisma_api_url}/login", # type:ignore[no-untyped-call] ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/_request_methods.py", line 118, in request return self.request_encode_body( ^^^^^^^^^^^^^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/_request_methods.py", line 217, in request_encode_body return self.urlopen(method, url, **extra_kw) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/poolmanager.py", line 443, in urlopen response = conn.urlopen(method, u.request_uri, **kw) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connectionpool.py", line 875, in urlopen return self.urlopen( ^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connectionpool.py", line 875, in urlopen return self.urlopen( ^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connectionpool.py", line 875, in urlopen return self.urlopen( ^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/connectionpool.py", line 845, in urlopen retries = retries.increment( ^^^^^^^^^^^^^^^^^^ File "/Users/amusarra/Library/Python/3.12/lib/python/site-packages/urllib3/util/retry.py", line 515, in increment raise MaxRetryError(_pool, url, reason) from reason # type: ignore[arg-type] ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.eu.prismacloud.io', port=443): Max retries exceeded with url: /login (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x1493f79e0>, 'Connection to api.eu.prismacloud.io timed out. (connect timeout=3.1)')) An error occurred getting data from the platform, including policy metadata. Because --include-all-checkov-policies was not used, Checkov cannot differentiate Checkov-only policies from platform policies, and no policies will get evaluated. Please resolve the error above or re-run with the --include-all-checkov-policies argument (but note that this will not include any custom platform configurations or policy metadata).

Setting the proxy directly in VS Code works, unlike configuring it through the system environment.

• Environment: macOS 24.0.0 Darwin Kernel Version 24.0.0
• Python: 3.12
• IDE: IntelliJ IDEA 2024.2.3 (Ultimate Edition)
• Prisma Plugin: 1.0.21

• Proxy settings removed

• Support for user proxy configuration under Settings > Appearance & Behavior > System Settings > HTTP Proxy was introduced in the following versions: 
  
• • Version 1.0.23 for JetBrains products version 2024.2.* and later
  • Version 1.0.23-203.241 for JetBrains products versions 2020.3. through 2024.1.
  • For VS Code, proxy support was already available, as referenced in this github issue

• github issue