DPC card is not coming up on a PA-5450 Firewall
4050
Created On 07/26/24 18:44 PM - Last Modified 10/24/24 20:49 PM
Symptom
- DPC is reporting failure when using the CLI command "show chassis status slot sx" (change x to the slot number)
- The corresponding NC card is also powered down due to DPC failure.
admin@xxxx-xxx-fw5450a> show chassis status
Slot Component Card Status Config Status Disabled
..............
3 PA-5400-DPC-A Failure None
...............
admin@xxxx-xxx-fw5450a> show chassis status slot s3
............
3 PA-5400-DPC-A Failure None
Card Status: 'Failure'
Detail: Path montior failure - Max restarts attempted
..........
admin@bdcm-burn-fw50a> show chassis status slot s1
Slot Component Card Status Config Status Disabled
1 PA-5400-NC-A PowerOff None
Card Status: 'PowerOff'
Detail: Attempting to power down Slot 1 because the Logically Paired Slot 3 (PA-5400-DPC-A) went from Up state to Failure state.
...............
Environment
- PA-5450 Firewall
- Supported PAN-OS
- Dataplane card (DPC)
- Network Card (NC)
Cause
The cause is to be investigated by Support team.
Resolution
Open a Support case for further investigation.