AWS Custom cloudwatch metrics data plane CPU utilization showing insufficient data

AWS Custom cloudwatch metrics data plane CPU utilization showing insufficient data

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Created On 07/16/24 19:30 PM - Last Modified 07/16/24 19:31 PM


Symptom


  • Custom cloudwatch metrics data plane CPU utilization showing insufficient data or stopped working

  • less plugin-log pan_vm_plugin.log showed below error-   

2024-06-27 18:19:07.105 +0530 An error occurred (SignatureDoesNotMatch) when calling the PutMetricData operation: Signature expired:
20240627T124907Z is now earlier than 20240627T124942Z (20240627T125442Z - 5 min.)

  • The above error mostly indicates the mismatch in the clock. Please make sure that the clock on both the Firewall and the AWS are in sync (NTP setting)

  • vm_cloudwatch_push_metrics ERROR: : AWS put_metric_data failed

  • The above error suggests an issue in the routing table assigned to the management interface in the AWS platform 



Environment


  • pa-vm in AWS



Cause


  • NTP time sync issue

  • There is a problem with the route table which is assigned to management interface subnet



Resolution


  • Check NTP time and correct it accordingly

  • Check route table associated with management interface subnet and fix it



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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000TozZCAS&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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